Shipping/Returns & Privacy

Types of information Collected:

 

• Name
• Mailing address
• Email address
• Phone (or mobile) number
• Purchase/return/exchange information
• Registry or list information
• Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
• Media Information (e.g., Advertising engagement in social, digital, and broadcast media)
• IP Address

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

How Is Your Information Collected?

You Provide It to Us

We collect information that you enter on our digital properties or give to us in other ways (e.g., when you contact Guest Relations, order, purchase a product).

Social Media Widgets

Our sites and mobile application(s) include social media features, such as the Facebook, Pinterest, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Information From Other Sources

We collect information about you from other sources to enhance our existing Guest information and improve the accuracy of our records. This improves our ability to contact you and increases the relevance of our marketing.

How Is Your Information Used?

Information we collect is used for a variety of purposes, including activities such as: processing transactions, helping our Guest Relations representatives resolve issues, identifying fraud and improving our services.

We also use information we collect for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores and on our mobile application(s), the performance of our marketing efforts and your response to those marketing efforts.

Our Purposes (including but not limited to marketing)

 

• Deliver coupons, mobile offers newsletters, in-store receipt messages, emails, mobile messages, targeted advertising and social media notifications
• Provide interactive features of the website or mobile application(s), such as product reviews or Ads, send marketing communications and other information regarding products, services and promotions
• Administer promotions, surveys, and focus groups
• Interest based advertising
• Improve Guest experiences
• Conduct research and analysis
• Personalize content, including using your image
• Perform other business activities as needed, or as described elsewhere in this policy

Product and Service Fulfillment

 

• Fulfill and manage purchases, orders, payments, and returns/exchanges
• Respond to requests for information about our products and services in our stores, on our websites or mobile application(s) or to otherwise serve you
• Award and fulfill benefits associated with use of our services
• Administer sweepstakes and contests
• Conduct a transaction where we collect information required by law (for example, pseudoephedrine or age-restricted purchases)
• Allow you to, using our mobile application(s): find a store nearest to your location, show you a map of the store (if available), use our drive up capabilities (where available), add and redeem offers, search for products and check availability, check prices, provide product ratings and reviews, track your orders, scan a UPC barcode or QR code, use voice recognition to add to your list, update information, etc

User Experience Information

In order to improve Guest online and mobile shopping experiences, help with fraud identification, and assist our Guest Relations representatives in resolving issues Guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

Social Media

We engage with Guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request Guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Ads

We may display targeted ads to you through social media platforms.  These ads are sent to groups of people who share traits such as likely commercial interests and demographics. 

Prevention of Fraud and Other Harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our Guests and our business (e.g., product recalls)

Legal Compliance

For example, assist law enforcement and respond to legal/regulatory inquiries